FAQ

Our Neck Gaiter / Face Covers are made from cloth, and they aren’t medical equipment.

CDC suggests wearing face cloth coverings in public settings where other social distancing measures are difficult to maintain. This additional safety measure helps protect others in case you have coronavirus, but don’t show any symptoms.

You should still follow other protective measures as well, and closely follow the latest recommendations from public health officials and CDC to make an informed decision about the use of these masks.

This All-Over Print Neck Gaiter can be used as a face covering, headband, bandana, wristband, balaclava, and neck warmer.

• 95% polyester, 5% elastane (fabric composition may vary by 1%)
• Fabric weight: 6.19 oz/yd² (210 g/m²)
• Breathable fabric
• Washable and reusable
• Four-way stretch fabric that stretches and recovers on the cross and lengthwise grains
• One size
• Printed on one side, reverse side is left blank
• Download CPSIA compliance certificates here

The mask is not intended to act as a medical device or other medical product, and should not be used as a replacement for conventional and approved personal protective equipment, including surgical masks or respirators. No warranties, either express or implied, are hereby given that the mask will prevent infection or the transmission of viruses or diseases. The mask is not a substitute for professional medical advice, diagnosis or treatment. If you have any specific questions about any medical matter, you should always consult a doctor or other healthcare provider.

Our Face Masks are made from cloth, and they aren’t medical equipment.

CDC suggests wearing face cloth coverings in public settings where other social distancing measures are difficult to maintain. This additional safety measure helps protect others in case you have coronavirus, but don’t show any symptoms.

You should still follow other protective measures as well, and closely follow the latest recommendations from public health officials and CDC to make an informed decision about the use of these masks.

This durable double-layer cloth Face Mask comes in two comfortable sizes that are sold in packs of 3. The center seam and elastic ear loops give the mask a close fit, and the treated fabric ensures that it will serve you well.

• Blank product with no print
• Two layers of fabric
• Fabric: 100% polyester
• Binding: 95% cotton, 5% spandex
• Fabric weight: 5.9 oz/y² (200 g/m²)
• Fabric produced with Silverplus® technology
• Contains a titanium dioxide, silver chloride based biocide for hygiene and freshness
• Flat seam in the center of the mask
• Elastic ear loops
• Small and medium sizes available
• Supplier suggests size M for men and size S for women
• Washable and reusable
• Made in the EU
• Sold in packs of 3
• The masks aren’t medical equipment

The Face Masks have been produced using the unique Silverplus® technology. It prevents the growth of bacteria which cause unpleasant odors, discoloration, staining, and deterioration.

The mask is not intended to act as a medical device or other medical product, and should not be used as a replacement for conventional and approved personal protective equipment, including surgical masks or respirators. No warranties, either express or implied, are hereby given that the mask will prevent infection or the transmission of viruses or diseases. The mask is not a substitute for professional medical advice, diagnosis or treatment. If you have any specific questions about any medical matter, you should always consult a doctor or other healthcare provider.

We ship Worldwide! We custom make every order in facilities worldwide depending upon the product. Please allow 3 to 5 business days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and average shipping times for most items are as follows: 

Our shipping costs are typically very low and are calculated by three main factors:

1. The total weight of your order.
2. Where your order is being sent to.
3. How quickly you want to receive your order (i.e. standard or expedited).

To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.

After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via Facebook Messenger (if applicable) and email. You can then use that code to track exactly where your order stands. Alternatively, you can track your order here.

We’re really easy to reach and try our best to respond within the same day of receiving any message (during our Pacific Standard Time hours, 8:00AM to 11:59PM). However, if you do not see a reply right away, rest assured, we will always get back to you. Click the “Message Us” button in the bottom on our website to directly send us a message over Facebook Messenger. Alternatively, you can also message us with order questions via email at [email protected].

Wash inside-out in a standard washer of your preferred setting. We recommend hang drying for best results, however the use of a regular dryer is just fine. Shrinking in our shirts is extremely minimal and our designs should not fade due to the quality of our prints.

All of our sizing information can be found directly on the product pages themselves along with a size calculator. “Width” is the horizontal width across the garment from the base of one sleeve (armpit) to the other. “Length” is the vertical length of the garment measured from highest point all the way down to the bottom.

This is normal – don’t worry! Every order placed on our store is custom made in-house. A tracking code will not be sent right away. Please allow 3 to 5 days for us to complete your order. Once your item(s) have been made, a tracking code will automatically be sent to you via Facebook Messenger (if applicable), SMS text and/or email. If you have any questions, please email [email protected] and we will get back to you as soon as we can!

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Facebook Messenger or email us at, [email protected].

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Facebook Messenger or email us at, [email protected].

If you are in need of an exchange or return, please contact [email protected] first to confirm the appropriate action to take.

Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Exchanges for a new size can be made once upon request. Returns or refunds can only be issued if you received wrong or damaged items.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: [email protected]) for instruction on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

All orders of sale items are final.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected]. We will immediately issue you a refund within 1 to 2 business days

If you see a “delivery exception” on your tracking code or if you think your order has not arrived, don’t stress! Your local post office may be behind on shipments. Allow 1 to 3 days to pass beyond the expected delivery date. If your order still has not shown up at your door, contact your local post office. They should be able to trace your order. If neither of those options work, contact us via Facebook messenger or email [email protected] and we will find out what happened and correct the situation for you.

Get in touch with us as soon as possible (preferably within 24 hours of ordering)! We try to ship every order out as soon as we can. If we have not yet shipped out your order, we can easily change the address for you. Contact us via Facebook Messenger or email us at, [email protected].

We’re so sorry to hear that! Send us pictures to verify the problem and notify us as soon as possible at [email protected]. We will send you a new item(s) with expedited shipping (at no cost to you)!